This website is owned and managed by Lost in Sounds (“we”, “us”, “our”). Additionally, the website is maintained and developed by third-party website developer tineliti. These Terms & Conditions will be reviewed regularly to make sure they are up to date. When any changes to these Terms & Conditions are made, our newsletter subscribers will be notified by email. As a user of our website (“you”, “your”, “customer”, “user”), we encourage you to check this page regularly, to make sure you are up to date with the changes.

What we collect

1. Personal information we collect:
By visiting our website, we may collect your personal information such as your IP or MAC address, location information, the browser type used, operating system, date and time of access, time length of viewing the page, which pages have been visited and how many times and other similar browser-generated information. This information is collected in the form of anonymous statistics by using cookies and similar technologies on our website. We will not be able to personally identify you by viewing this data. Please see our Cookie Policy for further information.

2. Personal information we receive from other sources
By ‘Liking’ our Social Media page or commenting on our posts we will be able to see your name, access your profile page and we may collect some information that may include your personal data. This principle applies across all social media channels such as Twitter, Pinterest, Instagram, YouTube and other social media platforms and apps. Please note, the information we can access will be held by the respective social media platforms, who are responsible for your security and have their own privacy policy, which you have agreed to. We encourage you to occasionally review these Privacy Policies to make sure you are happy with the way your personal information is processed and used.

Why we collect your personal data

1. Personal information we collect:
When you visit our website, we have the lawful basis of legitimate interest to process your data to offer you the services you request and to offer you an enhanced website and online shopping experience, such as saving your basket contents and showing you your recently viewed products. The collected data also enables us to display relevant ads and offers to you on third-party websites and social media platforms. Additionally, we use this data to analyze behavior on our website to improve our services to you. This data will be collected by using cookies and similar technologies. Please see our Cookie Policy for further information.

2. Personal information we receive from other sources:
By connecting with us on social media accounts, we collect data including location, age and language on the basis of a legitimate interest for us to develop an understanding of our audience, and to help us to improve our content and services to you. This information does not enable us to personally identify you. We will be able to see the name you use on your social media account and access your profile if you engage with us on the social media platform by sending us a message, “liking” or commenting on our post(s), or by following us. 

Sharing your information

1. Personal information we collect:
When you visit our website, we have the lawful basis of legitimate interest to process your data to offer you the services you request and to offer you an enhanced website and online shopping experience, such as saving your basket contents and showing you your recently viewed products. The collected data also enables us to display relevant ads and offers to you on third-party websites and social media platforms. Additionally, we use this data to analyze behavior on our website to improve our services to you. This data will be collected by using cookies and similar technologies. Please see our Cookie Policy for further information.

2. Personal information we receive from other sources:
By connecting with us on social media accounts, we collect data including location, age and language on the basis of a legitimate interest for us to develop an understanding of our audience, and to help us to improve our content and services to you. This information does not enable us to personally identify you. We will be able to see the name you use on your social media account and access your profile if you engage with us on the social media platform by sending us a message, “liking” or commenting on our post(s), or by following us. 

Data storage

Some of your personal data may be stored in a country outside of the Indonesia Area in a protected data storage facility of a third-party company. Lost in Sounds ensures that this third-party company complies with all relevant privacy protection laws to protect your data.

Your data access & retention

1. Right of Access:
Under GDPR 2018, individuals have the following rights:
1.1. The right to be informed – this means the information provided to you must be concise, transparent, easily accessible and free of charge.
1.2. The right of access – you have the right to access your personal data and supplementary information. The request for this must be done in writing and provision of the information will be free of charge. Lost in Sounds reserves the right to charge an administrative fee if the request is unfounded, excessive or repetitive. Lost in Sounds must provide information within one month of receipt, which can be extended to two months if the requests are numerous or complex.
1.3. The right to rectification – you have the right to request your data to be rectified if it is inaccurate or incomplete. You can request this to be done by emailing us. Lost in Sounds is required to rectify this data within one month of receipt, which can be extended to two months is the request is complex or there are numerous requests. Additionally, you can log into your account if you have created one with us and amend your personal information there; or if you have signed up to receive our newsletter, you can rectify your information by clicking the link in the footer of any of the emails we send you.
1.4. The right of erasure – you have the right to request the deletion or removal of your personal data, if there are no compelling or legal reasons for us to keep processing it. You may make this request by emailing us.
1.5. The right to restrict processing – you have the right to stop us from processing your personal data, if there are no compelling or legal reasons for us to keep processing it. In this case, Lost in Sounds can continue storing the personal data, but not process it further. This request must be done by emailing us.
1.6.  The right to data portability – you have the right to obtain and reuse the personal data you have given us on a contract or consent basis, for your own purposes. You may make this request by emailing us. Lost in Sounds reserves the right to decline if the personal data concerns more than one individual and there is a threat to the rights of other individual(s). Lost in Sounds is required to provide this data within one month of receipt, which can be extended to two months is the request is complex or there are numerous requests.
1.7. The right to object – you have the right to object to your data being processed for legitimate interests and for direct marketing. Lost in Sounds must stop processing your personal data for legitimate or legal interests unless there are any compelling legitimate or legal grounds for continuing to process it. If you request us to stop processing your data for direct marketing, Lost in Sounds must comply. You may make this request by emailing us.
1.8. Rights in relation to automated decision making and profiling – automated decision making and profiling means a decision is made by automated means without any human involvement. We do not use automated decision making and profiling.

2. Data retention:
2.1. Personal information you give:
2.1.1. By placing an order on our website, over the phone or in person in our showroom or at an event, we are obliged by law to keep your personal data for at least seven years. After this time, you may request us to delete your data. We ask you to make this request in writing, by using the email address provided below.
2.1.2. If you sign up to our newsletter, you have the right to unsubscribe at any time you wish. You can do this by emailing us, using the email address below, or by unsubscribing using the link at the bottom of the email we send you.
2.1.3. If you participate in any of our surveys, you have the right to have your personal data deleted at any time. We ask you to make this request by email. This data will be reviewed regularly and will be deleted after two years.
2.2. Personal information we collect:
The data we gather about you is done by using different types of cookies and similar technologies. Some of these cookies, such as the strictly necessary cookies, will be deleted from your device automatically after you have closed the browser. Others, such as advertising cookies and similar technologies, can be kept up to 540 days. To read more about cookies, please see our Cookie Policy.
2.3. Personal information we receive from other sources:
For the data retention policy for the data provided to us by other sources, such as social media platforms, please refer to the privacy policy of the respective platform.

Third-party websites

Please note, our website contains links to other third-party websites and social media accounts. We have no control over how those third-party sites and platforms collect and use your personal data and encourage you to read their privacy policies upon your visit carefully.

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